Customer Service

Contact Person for sales and claims issues:
Head of Customer service Dept.
Mrs. Desislava Topalova
e-mail: cs@actburgas.bg
tel: +359 56 858 266
mob: +359 877 588 962
Working time: Monday – Friday, 08:15 -17:00

Documentation Department

Contact Person for documental issues like: loading orders, dispatch orders, stripping orders, work orders, container status info, etc.
Documentation clerk
e-mail: operations@actburgas.bg; documentation@actburgas.bg
tel: +359 56 858 269
mob: +359 877 725 721
Working time: Monday – Friday, 09:00 -18:00

Operations Department

 
Distribution e-mail address: operations@actburgas.bg – universal contact address for all kind of operational issues. NB! Working orders are accepted on operations@actburgas.bg ONLY!

  • 24/7 Contact Person for operational issues:

Shift Manager
E-mail: operations@actburgas.bg; shiftmanager@actburgas.bg
Mob: +359 877 725 748
Working time: 24/7

  • Contact Person for vessel, rail, road and yard planning issues:

Planner
E-mail: operations@actburgas.bg; planning@actburgas.bg
tel: +359 56 858 275
Mob: +359 877 725 669
Mob: +359 877 614 307
Working time: Monday – Sunday, 08:00 – 20:00

  • Contact Person for stripping, stuffing operational issues:

CFS Manager
Mr. Ruslan Merdzhanov
E-mail: operations@actburgas.bg; cfs@actburgas.bg
Mob: +359 879 207 751
Working time: Monday – Friday, 08:15 -17:00

  • Contact person on Terminal Operation System issues:

Navis System Administration
e-mail: navis@actburgas.bg
mob: +359 877 494 021; +359 879 071 673
Working time: Monday – Friday, 08:15 -17:00

  • ACT Burgas Operations Manager

Mr. Nikola Kosev
e-mail: nikola.kosev@actburgas.bg
tel: +359 56 858 257