• Contact Person for sales and claims issues:

Head of Customer service Dept.
Mrs. Desislava Topalova
e-mail: cs@bmfportburgas.com
tel: +359 56 858 266
Working time: Monday – Friday, 08:15 -17:00

• Contact Person for documental issues like: loading orders, dispatch orders, stripping orders, work orders, container status info, etc.

Documentation clerk
e-mail: act.operations@bmfportburgas.com; documentation@bmfportburgas.com
tel: +359 56 822 579
mob: +359 877 725 721
Working time: Monday – Friday, 09:00 -18:00

 
Distribution e-mail address: act.operations@bmfportburgas.com – universal contact address for all kind of operational issues.
NB! Working orders are accepted on act.operations@bmfportburgas.com ONLY!

• 24/7 Contact Person for operational issues:

Shift Manager
E-mail: act.operations@bmfportburgas.com; shiftmanager@bmfportburgas.com
tel: +359 56 826 368
mob: +359 877 725 748
Working time: 24/7

• Contact Person for vessel, rail, road and yard planning issues:

Planner
E-mail: act.operations@bmfportburgas.com; planning@bmfportburgas.com
tel: +359 56 822 557
mob: +359 877 614 307
Working time: Monday – Sunday, 08:00 – 20:00

• Contact Person for stripping, stuffing operational issues:

CFS Manager
E-mail: act.operations@bmfportburgas.com; cfs@bmfportburgas.com
mob: +359 879 207 747
Working time: Monday – Friday, 08:15 -17:00

• Contact person on Terminal Operation System issues:

Navis System Administration
e-mail: navis@bmfportburgas.com
tel: +359 56 822 565
mob: +359 879 071 673
Working time: Monday – Friday, 08:15 -17:00